I bought this bike new in May of 2020. It was my first bike. It's great. I've since got myself something bigger. The original intention was that my wife would take on this bike, but she's very small and just finds it too big and heavy (which for anyone bigger than 5'2" it definitely wouldn't be). I've held on to it for a the past few years as I still prefer commuting on it to my other bike, but these days I just can't justify have multiple bikes. It's been regularly serviced, is on it's second set of tires, and recently got a new battery.
Also comes with additional "lower" seat.